Refund Policy
At Anchor Home & Leisure, we want you to be satisfied with your purchase. Please read our returns, exchanges and refunds policy below.
30-Day Returns
We accept returns of eligible products within 30 days of delivery or collection.
For a change-of-mind return, the product must:
- Be unused and in its original condition
- Be returned with all accessories, manuals and components supplied with it
- Be in its original packaging, where reasonably applicable
- Include proof of purchase
To request a return, please contact us before sending or bringing the product back:
Email: info@anchorhomeleisure.com
Telephone: 031 001 0582
Once your return request has been received, we will provide you with the necessary return instructions.
Please do not send products back without first contacting us.
Change-of-Mind Returns
If you have changed your mind about a purchase, you may return an eligible product within 30 days of receiving it, provided that it meets the return conditions above.
For change-of-mind returns:
- The customer is responsible for the cost of returning the product.
- Original delivery or shipping charges are not refundable, except where required by law.
- The product must be returned safely and appropriately packaged.
- We recommend using a trackable courier service for returned products.
Products that have been used, installed, altered or damaged after delivery may not qualify for a change-of-mind return.
Damaged, Defective or Incorrect Products
Please inspect your order as soon as possible after receiving it.
If you receive a product that is damaged, defective, incorrect or not as described, please contact us as soon as possible at info@anchorhomeleisure.com.
Where a product is confirmed to be defective or does not meet the standards required by applicable South African consumer law, your rights will be handled in accordance with the Consumer Protection Act.
Under the Consumer Protection Act, qualifying defective goods may generally be returned within six months of delivery, at the supplier's risk and expense, with the consumer entitled to choose between repair, replacement or refund in the circumstances provided for by the Act.
If Anchor Home & Leisure supplied the incorrect product, or the product is confirmed to have been damaged or defective when supplied, we will cover the reasonable cost of returning the product where required.
This 30-day change-of-mind policy does not limit any rights you may have in respect of defective goods under applicable South African law.
Exchanges
We accept exchanges of eligible products within 30 days of delivery or collection, subject to product availability.
Products being exchanged must meet the same return conditions described above.
If you would like to exchange a product, please contact us first at info@anchorhomeleisure.com.
For change-of-mind exchanges, the customer may be responsible for the cost of returning the original product and delivery of the replacement product.
If an exchange is required because we supplied an incorrect, damaged or defective product, the applicable return and replacement costs will be handled by Anchor Home & Leisure where required.
Non-Returnable Products
Certain products may not qualify for change-of-mind returns, including:
- Products that have been used, installed, altered or damaged after delivery
- Products made, ordered or customised specifically to a customer's requirements
- Personalised products
- Products that cannot reasonably be resold for health, hygiene or safety reasons once opened, where applicable
- Products otherwise excluded from return under applicable South African law
These exclusions do not remove or restrict your statutory rights where a product is defective, unsafe or incorrectly supplied.
If you are unsure whether your product can be returned, please contact us before returning it.
Sale and Promotional Items
Sale or promotional products may be returned under the same conditions as other products unless a specific limitation was clearly disclosed before purchase.
This does not affect any statutory rights relating to defective, unsafe or incorrectly supplied products.
Refunds
Once we receive your returned product, it will be inspected.
We will notify you once the return has been assessed and advise whether the refund has been approved.
If approved, the refund will be made using the original payment method, wherever reasonably possible.
Please allow reasonable processing time for the refund to be completed. After we process the refund, your bank, card issuer or payment provider may require additional time before the funds appear in your account.
Where statutory refund periods apply, refunds will be processed within the period required by applicable South African law. For qualifying online transactions cancelled under the Electronic Communications and Transactions Act cooling-off provisions, the Act provides for a refund within 30 days of cancellation.
Return Shipping
For normal change-of-mind returns, the customer is responsible for return shipping costs.
Return shipping costs are generally non-refundable for change-of-mind returns.
Where a product is confirmed to have been incorrectly supplied, defective or damaged when supplied, Anchor Home & Leisure will cover the reasonable return costs where required by applicable law.
Please package returned products securely. We recommend using a reputable, trackable courier service.
Anchor Home & Leisure cannot accept responsibility for a returned product that is lost or damaged while being transported to us where the return transport was arranged by the customer.
Returning Your Product
Please contact us before returning your product so that we can confirm the return and provide any necessary instructions.
Returns can be sent to:
Anchor Home & Leisure
Unit 2, Southgate Business Park
24 Beechgate Crescent
Umbogintwini
Amanzimtoti
4126
South Africa
Email: info@anchorhomeleisure.com
Telephone: 031 001 0582
Consumer Rights
Nothing in this Returns & Refunds Policy is intended to limit or exclude any rights available to consumers under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or other applicable South African legislation.
Where there is a conflict between this policy and a mandatory right provided by applicable law, the applicable law will take precedence.
Need Help?
For any questions regarding a return, refund, damaged product or exchange, please contact us:
Email: info@anchorhomeleisure.com
Telephone: 031 001 0582
Address:
Unit 2, Southgate Business Park
24 Beechgate Crescent
Umbogintwini
Amanzimtoti
4126
South Africa